====== 🧙‍♂️ IT Support ======
The IT Department is dedicated to meeting the technical needs of staff and students at the school. Support services are available either in person at our service desk or through requests made via email or Microsoft Teams at [[mailto:ithelp@kis.edu.hk|ithelp@kis.edu.hk]]. For urgent issues, you can also contact the IT Support Hotline at **2583-0728**.

===== Service Desk =====
Our in-person support is provided in **Room 101**. The service hours are from __8 AM to 4 PM__ on school days. The service desk addresses immediate technical issues related to school-provided equipment, network connectivity problems, and assistance with school systems and applications.

===== Microsoft Teams =====
For immediate technical assistance during lessons, staff can reach the IT team on Microsoft Teams at [[mailto:ithelp@kis.edu.hk|ithelp@kis.edu.hk]]. To ensure efficient management of requests and workloads, please refrain from contacting individual IT team members unless you are following up on an ongoing support request.

===== Telephone Support =====
The IT team also offers phone support for urgent issues. The IT Support Hotline is available at **2583-0728**.

===== Ticketing System =====
For more complex requests, staff should send an email to [[mailto:ithelp@kis.edu.hk|ithelp@kis.edu.hk]]. You will receive a ticket number, and an IT team member will be assigned to handle your case. As with Microsoft Teams, please avoid contacting individual team members unless you are addressing a support request that is already in progress.

===== Training =====
A key role of the IT Department is user training. We believe in the motto "teach you how to fish," meaning our goal is to empower staff to efficiently use school systems rather than doing the work for them. This approach enables staff to solve issues independently while allowing the IT team to focus on more technical tasks that require their expertise.

===== Summary of Support Channels =====
\\
**Service Desk**: Room 101\\
**Telephone**: 2583-0728\\
**Microsoft Teams**: [[mailto:ithelp@kis.edu.hk|ithelp@kis.edu.hk]]\\
**Email**: [[mailto:ithelp@kis.edu.hk|ithelp@kis.edu.hk]]